Reservation Confirmation:
All table reservations are subject to availability and confirmation by the venue. Reservations are only considered confirmed once written confirmation has been issued by Sensation.

Guest Information:
Customers must provide accurate contact details, group numbers, and any relevant booking information at the time of reservation.

Payment and Deposits:
To secure a reservation, a deposit or pre-payment may be required, particularly during peak periods or special events.

All deposits and prepayments are non-refundable. However, where at least 72 hours’ notice is provided prior to the reservation date, payments may be transferred to an alternative date at the venue’s discretion.

Venue Trading Hours:
Sensation operates with a latest closing time of 3:00am. However, closing times may vary depending on operational requirements, licensing considerations, trading levels, private events, or management discretion. Earlier closing does not constitute grounds for a refund, compensation, or cancellation of minimum spend requirements.

Late Arrival:
Guests must arrive within 15 minutes of their reservation time unless otherwise agreed in writing. Failure to arrive within this period may result in the table being released without refund.

No-Shows:
Failure to attend a reservation without prior notice may result in cancellation of the booking and forfeiture of any payments made.

Dress Code and Entry Requirements:
Sensation operates a smart casual dress code. Sportswear, heavily branded clothing, tracksuits, workwear, and offensive attire may not be permitted.

Entry is always subject to management and door staff discretion.

All guests must bring valid physical photo ID. Accepted forms of identification are passports or driving licences. Photographs or digital copies will not be accepted.

Payment Adjustments:
Where group numbers decrease after booking, the original agreed balance and/or minimum spend will still apply.

Any increase in group size may be subject to additional charges and availability.

Group Size Limitations:
A maximum of 12 guests is permitted per table. Larger groups may require multiple adjoining tables, subject to availability.

Behaviour Policy:
Sensation reserves the right to refuse entry or remove any guest whose behaviour is deemed unsafe, aggressive, intoxicated, inappropriate, or disruptive, without refund.

Damage and Liability:
The booking holder accepts responsibility for any loss, damage, or excessive cleaning costs caused by members of their party during the reservation.

Licensing and Force Majeure:
All bookings are subject to licensing laws, local authority regulations, and circumstances outside of the venue’s control. Sensation reserves the right to amend, relocate, or cancel bookings where reasonably necessary.